Welcome to Agency.

Benefits of Hiring a Virtual CSR

Inbound Customer Support Reps

We understand that exceptional customer service is vital for the success of any business, and that’s why we offer a reliable and efficient solution. Our team of highly trained inbound customer support representatives is available to handle all your customer support tasks and inbound calls with utmost professionalism and expertise. Whether you need assistance with order inquiries, inbound sales inquiries, troubleshooting, customer issues, or general customer inquiries, our reps are well-equipped to handle any situation. With their exceptional communication skills, problem-solving abilities, and dedication to customer satisfaction, our representatives will seamlessly integrate into your business operations and provide the level of support your customers deserve. Trust DigiReps to deliver exceptional customer support solutions that will leave a lasting impression on your clients.

Focus on growing your business - Have us handle customer inquiries and issues.

Tier-1 Customer Support

We have experienced customer support reps who can handle Tier-1 level (easy and small level) customer support inquiries & issues.

Tier-2 Customer Support

We can also provide experienced customer support reps who can handle Tier-2 level (detailed, tough, and complex) customer support inquiries & issues.

Tier-1 Technical Support

Our experienced technical support reps can handle and resolve Tier-1 level technical product related issues for your clients and can escalate is to Tier-2 technical support to your team internally for more complex technical issues.

90% CSAT

We work very hard to ensure a 90% customer satisfaction ratio on all of our customer support projects which is very good amongst industry averages.

Maintaining good NPS

Our customer support reps are experienced in maintaining your positive net promoter score to where it currently is, improving it overtime, and promoting your customer loyalty through exceptional customer service experience.

Keeping AHT low

It is vital to keep average handling times low specially when you have myriad of customers calling in for myriad of different issues. Our CSR reps keep the AHT low while still resolving customer issues with satisfaction.

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Remote VS Local

Wider talent pool

By allowing remote work, you can potentially hire the best person for the job regardless of their location. This can be especially helpful for companies in areas with a limited pool of quality talent.

Limited talent pool

Companies may be limited by the available talent in their geographic area.

Increased productivity

Remote employees often report higher levels of productivity and job satisfaction, in part because they can work in an environment that suits them best. Additionally, they save time and money by not having to commute to an office.

Distractions and commute

Employees working in a traditional office may be subject to more distractions, and may spend valuable time and money commuting to work.

Lower costs

Companies can have BIG savings on payroll, state and federal taxes, employee benefits, and other overheads like office space and related expenses by having more employees work remotely. Additionally, remote work can allow for greater flexibility in terms of office hours and staffing needs.

Higher costs

Companies need to provide office space and other resources for their employees, incur payroll, state and federal taxes, employee benefits, and other overheads which can be expensive. Additionally, they may be limited in terms of office hours and staffing needs.

Improved work-life balance

Remote work can enable employees to better balance their work and personal responsibilities, which can lead to increased happiness and loyalty. This can be especially important for working parents or people with health issues.

Poor work-life balance

Employees working in a traditional office may have difficulty balancing their work and personal responsibilities, which can lead to stress and burnout.

Increased resilience

Companies with remote employees may be better equipped to handle unexpected events, such as natural disasters or public health emergencies. With a distributed workforce, operations can continue even if a physical office is temporarily inaccessible.

Limited resilience

Companies with a traditional office may be more vulnerable to unexpected events, as their operations may be disrupted if the physical office is inaccessible.

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How it works?

STRATEGY SESSION

Customized job descriptions triggered by candidate requirements, followed by our vetting process.

INTERVIEW

Pre-vetted candidates handpicked to meet your needs with a 90%+ approval rate.

TRAINING & ONBOARDING

World-class onboarding process, introducing you to your own virtual representative.

SCALE

Scale your team with Agency Future Leaders who meet your benchmarks and help you grow.

Wanna learn more how we can help you grow cost-effectively?

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New York - 10013, United States

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